Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

Jumia Black Friday Teasing Banners

We are recruiting to fill the position below:

Customer Service Representative

Job Specifications

Job Description

  • Build customer interest in the service and product offered by the company.
  • Educate customer on new and existing products on the network.
  • Effective and professional Brand cross selling of company products & services.
  • Deliver world class customer service by cross selling with vibrancy and personal confidence.
  • Provide accurate product information and serve as a knowledgeable resource for customer.
  • Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
  • Follow through on commitments made to customers in the course of selling.

Qualifications / Requirements

  • Interested candidates should possess a B.A / B.Sc / HND / OND / NCE / B.TECH / B.Ed, B.Eng / NCE qualification.
  • 0 – 3 years experience.
  • Candidate must reside within and around Opebi Ikeja Agege, Ogba, Ojodu Berger, Ikeja, Maryland, Iyanapaja, Ketu, Alapere, Obanikoro, Fadeyi, Stadium, Yaba, Mushin, Obalende, Mile12, Ojota, Bariga, Oworonshoki, Iyanaoworo, Oregun
  • Should not be more that 34 years
  • Should possess good communication skill
  • Should be Computer Literate
  • Fluent in English Language.

Salary and Benefits

  • N45,000 Monthly
  • HMO.

Application Closing Date
9th March, 2022.

Method of Application


Interested and qualified candidates should send their CV to: recruitment@outcess.com using “CSR Lagos” as the subject of the mail.

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